For Ignition systems that have stalled, gone unstable, or outgrown anyone's understanding of them, from one project to a multi-site estate. It starts with a free Ignition MRI. When a system is too tangled for a backup scan to settle, a fixed-fee assessment picks up from there.
Any one of these is survivable. Together they mean the system needs a diagnosis before more development.
Rescues are for systems Artek didn't build: an internal team's work, a previous integrator's, or a project that changed hands. Coming in cold is normal here, and we're not interested in blame.
Every rescue starts with a free Ignition MRI: send one backup, get every risk we found, ranked and rated. For many systems that's enough to plan from. The really tangled ones (several sites, nobody who can explain it, problems that only show up while it runs) need more than a backup scan can see. That's what the assessment is for, and you only pay for it if you need it.
One backup, five business days, every risk we found ranked by severity and rated for effort to fix. No cost, no obligation, and for a lot of systems it's all the diagnosis you need. Start here →
For systems the MRI can't fully settle. One to two weeks for a single gateway. We go past the backup: talk to the people living with the system, look at it running, and come back with a plan you can act on, sequenced, costed, and honest about what to keep and what to rebuild.
Triage · Risk map · Stabilization plan · Rough-order budget
The work the assessment defines. Stabilize what's unsafe, finish what's unfinished, rebuild what warrants it, and hand back a system your team can maintain, with the documentation that never got written.
Any scale · Phased · Stop at any milestone boundary
The assessment is useful whether or not you hire us for the work that follows. You get an accurate picture of your own system and a plan in writing. If your own team should finish the job, we'll say so.
Because the hard part of a troubled system is rarely the code in front of you. It's knowing which of the twelve things that look wrong actually matter, and what order to fix them in so the system stays running. That judgment comes from seeing a lot of Ignition systems fail in a lot of ways.
Three of our engineers, both owners included, came from Inductive Automation. We're an IA Premier Integrator and two-time Exchange Challenge winner. We use modern tools, AI included, to move fast through a large codebase, and a senior engineer stays responsible for every conclusion. How we use AI →
Often that's exactly right, and we'll say so. The MRI reads your backup and finds a lot. What it can't do is interview your operators, watch the system under load, or price the fix. When those are the open questions, the assessment answers them. If the MRI already gives you a plan you can act on, you're done, and we're glad.
Anywhere from one stalled project to a platform across many sites. A single gateway takes days; a multi-site estate takes longer and involves more of your people. The order never changes: find out where the system stands before anyone writes more code.
No. The assessment stands alone and the deliverables are yours. Plenty of our plans get carried out by the customer's own team or the integrator already on site. We'll tell you which parts you can do yourselves.
It's the normal starting point, and it's most of what the assessment is for. We work out intent from the system itself: the gateway, project, database, tags, and audit trail. You're not expected to brief us on a system you've lost track of.
Not by itself. AI-written code moves fast and often works. What it doesn't reliably do is hold a consistent architecture across a large project, or make the judgment calls about load and failure. Those are the areas we look at hardest.
The MRI is free. The assessment is a fixed fee, quoted after a short fit call. Fixed means fixed. Scope changes only when you ask and approve. Any work after is quoted separately, once there's something real to quote.
Twenty minutes with an engineer. Tell us what the system is doing and we'll tell you whether to start with the free MRI or go straight to an assessment.
Talk to an engineer →